Voluntary Recall of the First-Generation Roam Stroller

Only Roam strollers manufactured between July 2020 and December 2021 are affected. You can find the manufacturing date by looking at the black tracking label underneath the rear of the seat. If your stroller is manufactured in 2022 or later, yours is unaffected.

We will guide you through the registration process so you can get your Frame Assembly Kit and back to your adventures as quickly as possible. Please click the 'Home' link above to begin.

Your frame assembly kit will include the stroller frame, seat unit & seat pad, and stroller canopy. You will need to remove your rear wheels from your current stroller and assemble them to the new frame assembly kit once you receive it.

An important part of all consumer recalls is to ensure that the affected units cannot be used or resold. As part of the registration process, you will be asked to prove destruction of your current frame by uploading photos of the stroller with a 5-digit destruction code (assigned to you automatically when you register), as well as photos of certain portions of the stroller cut with scissors. During your recall registration, you will be instructed how and where to do this.

No, unfortunately not. Please stop using your stroller and register right away for the recall. We understand this is a huge inconvenience. We all have little ones too and not having the use of our stroller makes things much more difficult. The sooner you do so, the more quickly we can take care of you and have you back on your adventures with your little one.

Yes, please reach out to them and let them know. We would like to take care of all stroller owners who are affected by this voluntary recall.

Yes, if you are in possession of a Roam stroller that is affected, please register for the recall and we will take care of you right away.

Once you submit your recall registration and receive your Registration ID, we will verify your registration details and ship your Frame Assembly Kit within 2-3 business days. Your Frame Assembly Kit will ship from San Diego, CA via UPS ground, which can take between 1-5 days depending on your location.

We want to make sure you get back to adventuring with your little one as soon as possible, so please contact family@guavafamily.com, and we'll take care of you right away.