We get that buying something for your little one online might feel risky, so we’ve tried to make it as easy for you and other parents as possible with our 60 Day Worry-Free Guarantee.
60-Day/Night Trial
Buying baby products can be tough, that's why we offer a risk-free 60-day trial. If you (or your family) haven’t fallen in love with your Guava product, return it for a full refund. Easy as that!
Easy Returns
Returns are easy. Send an email to our customer service team with your order ID to get a prepaid return label. Then print & attach the label to your box. Drop off at a shipping location and we'll handle the rest! Refunds are typically processed in 3-5 days of receipt.
All products have a 2 year warranty
Our warranty covers any defects in manufacturing to ensure that your product remains in full operational condition. Of course, normal wear & tear is not covered.
Our warranty is only valid for the original purchaser of a new product and doesn't apply to any product purchased used or 2nd hand as the warranty is not transferable.